Terms of Purchase
Effective Date: August 1, 2026
Welcome to Staplepop.
These Terms of Purchase (“Terms”) apply to purchases made through the Staplepop online store. By placing an order with us, you agree to these Terms, together with our Privacy Notice, Return & Refund Policy, Shipping & Delivery Policy, and other policies made available on our website.
Please review these Terms carefully before completing your purchase.
1. Eligibility to Purchase
By placing an order through Staplepop, you confirm that you are legally capable of entering into a binding purchase agreement in your jurisdiction.
If you are under the age of legal majority where you live, you may only make a purchase with the involvement and permission of a parent or legal guardian.
You are responsible for ensuring that the products you purchase may be legally purchased, imported, received, and used in your country or region.
2. Orders and Order Acceptance
After you place an order, you may receive an order confirmation by email.
An order confirmation does not necessarily mean that your order has been finally accepted or shipped.
Staplepop reserves the right, where reasonably necessary, to accept, decline, hold, or cancel an order.
An order may be cancelled or delayed for reasons including:
- Product unavailability
- Incorrect product or pricing information
- Payment authorization issues
- Suspected fraud or unauthorized transactions
- Incomplete or inaccurate shipping information
- Shipping restrictions
- Technical or system errors
- Other circumstances that prevent us from reasonably fulfilling the order
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
3. Order Information
You are responsible for providing accurate and complete information when placing an order.
This includes your:
- Full name
- Shipping address
- Billing information
- Email address
- Telephone number, where required
- Other information necessary to process and deliver your order
Please carefully review your information before completing checkout.
If you discover an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that an order can be modified or cancelled once it has entered processing or has been shipped.
Staplepop is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.
4. Product Information and Images
We make reasonable efforts to present our beauty products as accurately as possible, including product descriptions, photographs, shades, packaging, sizes, and other information.
However, the appearance of a product on your screen may differ slightly from the physical product.
In particular, cosmetic shades and colors may appear differently depending on factors such as:
- Screen settings
- Device type
- Lighting conditions
- Photography
- Individual skin tone and undertone
Product packaging, labeling, design, or appearance may also occasionally be updated or changed without materially affecting the intended product.
We do not guarantee that every photograph, shade representation, description, or other piece of product information will be completely free from minor differences or errors.
5. Beauty Product Results and Individual Differences
Beauty and cosmetic products may perform differently from person to person.
Results may vary depending on factors such as skin type, skin tone, application technique, environment, personal preferences, and individual sensitivities.
Any product descriptions, demonstrations, photographs, customer experiences, or other information displayed on our website are intended to help you understand the product and should not be interpreted as a guarantee that every customer will achieve identical results.
If you have known allergies or sensitivities, please review available product information before use.
If irritation or discomfort occurs, discontinue use and seek appropriate professional advice where necessary.
6. Prices and Payment
Prices displayed on Staplepop are shown in the currency indicated on the website at the time of purchase.
Prices, promotions, discounts, and product availability may change from time to time without prior notice.
The price applicable to your purchase is generally the price displayed at checkout when your order is submitted, subject to correction of obvious errors.
Payment must be completed using one of the payment methods available during checkout.
Payment services may be provided by independent third-party payment processors and are subject to their applicable terms and policies.
7. Pricing and Website Errors
Although we make reasonable efforts to maintain accurate information, errors may occasionally occur.
A product may be displayed with an incorrect price, discount, description, availability status, or other information because of a technical, administrative, or typographical error.
If we identify a material error affecting your order, we reserve the right to correct the error and, where appropriate, cancel the affected order.
If payment has already been collected for an order that we cancel because of such an error, the applicable amount will be refunded to the original payment method.
8. Promotions and Discount Codes
From time to time, Staplepop may offer promotional discounts, coupon codes, special offers, gifts, or other promotions.
Unless otherwise stated:
- Promotional offers cannot be exchanged for cash
- Discount codes may be subject to expiration dates
- Certain products may be excluded
- Multiple promotions may not be combined
- Promotions may be limited to certain customers, products, countries, or order values
We reserve the right to modify or discontinue promotions where permitted by applicable law.
Any additional conditions displayed with a promotion form part of that promotional offer.
9. Product Availability
All products are subject to availability.
Adding an item to your shopping cart does not reserve that product or guarantee its availability.
In rare circumstances, an item may become unavailable after you have submitted your order.
If we are unable to fulfill an item, we may contact you regarding the affected order and issue an appropriate refund for the unavailable product.
10. Shipping and Delivery
Orders are processed and delivered according to our Shipping & Delivery Policy.
Estimated shipping or delivery times displayed on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Customs processing
- Local postal services
- Weather conditions
- Public holidays
- High-volume sales periods
- Incorrect delivery information
- International transportation disruptions
Once your order has shipped, tracking information may be provided where available.
You can use your tracking number to check your shipment status through 17TRACK:
Please note that tracking information may require some time to update after a package has been dispatched.
11. International Orders
Staplepop may offer international shipping to selected destinations.
When placing an international order, you are responsible for ensuring that the products you purchase can legally be imported, delivered, possessed, and used in your destination country or region.
International shipments may be subject to customs inspections, import requirements, delays, or other procedures imposed by local authorities.
Delivery availability may vary depending on destination and product.
12. Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, value-added tax (VAT), brokerage charges, or other fees imposed by the destination country or local authorities.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.
Staplepop does not control charges imposed by customs or other governmental authorities.
Customers are encouraged to check applicable import requirements before placing an international order.
13. Returns, Refunds, and Exchanges
Returns and refunds are handled according to our Return & Refund Policy.
Because Staplepop sells beauty and cosmetic products, certain products that have been opened, used, tested, or had their hygiene or safety seal removed may not be eligible for return for hygiene and safety reasons, except where required by applicable law or where the product is defective, damaged, or incorrect.
Please review our Return & Refund Policy before making a purchase.
If your order arrives damaged, defective, or incorrect, please contact:
Please include your order number and relevant details so our customer support team can review your request.
14. Personal Use and Resale
Unless otherwise agreed in writing, products purchased through Staplepop are intended for personal use.
We reserve the right to limit quantities, refuse orders, or cancel transactions where we reasonably believe an order is being placed for unauthorized resale, fraudulent activity, or other commercial purposes inconsistent with our store policies.
15. Fraud Prevention and Payment Verification
To protect our customers and our business, orders may be subject to security and fraud-prevention checks.
In certain circumstances, we may request additional information reasonably necessary to verify an order, payment, or customer identity before processing or shipping the order.
If an order cannot be reasonably verified, we may cancel it and refund any applicable payment to the original payment method.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Staplepop and its operating entity will not be responsible for indirect, incidental, special, or consequential losses arising from a purchase or use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Your statutory consumer rights, where applicable, remain unaffected.
17. Privacy
Personal information provided when you browse our website, place an order, make a payment, or contact customer service is handled in accordance with our Privacy Notice.
By using our website and purchasing from Staplepop, you acknowledge that certain information must be processed in order to complete transactions, fulfill orders, provide customer service, prevent fraud, and operate our online store.
Please review our Privacy Notice for more information about how personal information is collected, used, disclosed, and protected.
18. Changes to These Terms
We may update these Terms of Purchase from time to time to reflect changes to our business, products, services, policies, or applicable legal requirements.
When changes are made, the updated version will be published on this page with a revised effective date.
The Terms applicable to an order are generally those in effect when the order is placed, subject to applicable law.
19. Applicable Law
These Terms of Purchase and purchases made through Staplepop will be governed by applicable laws and regulations.
Nothing in these Terms is intended to restrict any mandatory consumer rights or protections available to you under the laws applicable in your place of residence where those rights cannot legally be waived or limited.
20. Company Information
The Staplepop online store is operated by:
Brand Name:
Staplepop
Operating Entity:
Yangxin Siqi E-commerce Service Co., Ltd.
Business Address:
Group 1, Quankou Village, Yanggang Town, Yangxin County, Huangshi City, Hubei Province, China
21. Contact Us
If you have questions about these Terms of Purchase or need assistance with an existing order, please contact our customer support team:
Email:
support@staplepop.com
Phone:
+86 151 7245 8282
For order-related inquiries, please include your Order Number whenever possible so we can assist you more efficiently.
Thank you for shopping with Staplepop.
Beauty, Made Effortless.